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Medical Billing Clerk
Apparently,
many people have been promised things that were never delivered
when dealing with medical billing services. Sadly, I don't know
of any companies that I really feel comfortable recommending.
What I can offer is a few tips when looking for a billing service:
Experience: Personally, I put this at the top of my list.
I don't want to spend time and money dealing with someone trying
to climb the learning curve. Investment: What are they doing
specifically to stay ahead of the ever changing world of medical
billing? If they are paying for people to take classes, ask
to see some certificates. Size: I don't like to go with massive
companies, but I refrain from hiring one man shops as well.
Basically, I want the company to be small enough that if I call,
I am never on hold for more than one minute. However, I also
avoid being the only client a company has. References: I take
this part very seriously. It isn't just about verifying that
the references exist, I like to ask the references specific
questions. I would ask, for example, if the billing company
had ever fallen behind. If the reference says no, I know right
away they are not telling the full truth (everyone falls behind
at some point).
Reports: Don't just ask what types of reports they can produce.
Ask what they have experience in doing and then request to see
two examples from a past month. If there is any delay in producing
this, I'd begin to wonder how truthful they were being.
HIPAA: What metrics have they taken to meet with the necessary
guidelines? Many people feel that outsourcing the work to other
countries creates a liability. I don't agree that non US citizens
are any more or less likely to violate HIPAA standards when
standards are in place. There are obviously many other details
to consider,
but these are a few that I always like to keep an eye out for.
They may also apply to other types of services as well. Our
billing staff is small in our office, so when accounts go past
due for more than 120 days, we send them to a collection agency.
It is the ugly fact of modern medicine that some people cannot
pay for proper care, so it is with a heavy heart that we do
this. |
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